How to use AI in Business Communications

by Maria Birger

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There is a common misconception that the future of business lies in Artificial Intelligence (AI).. The truth of the matter is that AI has long since infiltrated the present-day business scene without much attention being drawn to the fact. Many companies have embraced this subtle transformation, implementing various changes to create a more affordable and efficient workday.


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AI is being used in many aspects of everyday life, as well as in business affairs. Standard communication practices have been revolutionized through the implementation of AI. Tizbi's focus lies in helping people understand where AI is used, and more specifically, how it can be incorporated, such as through recorded business voice calls. There are many ways in which voice calls are beneficial to a company's operations, and many reasons why AI should be used to analyze these calls.


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\"Waves\"


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It is not always evident to bystanders in where in life AI is being used. The truth is that it is everywhere. Take, for example, AI autopilots. Autopilots have filtered into the airline industry, proving to be more than capable of flying planes and resolving common flight issues such as turbulence. Some programs are known to outperform human pilots on certain tasks. This embrace of autopilots occurred in a fashion that was nearly invisible to frequent fliers, although it is such common practice in the modern-day.


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The nearly invisible assimilation of AI in the airline industry represents an example of a similar transformation that is occurring in the trade of business communication. This transformation is not about replacing human workers. Instead, it is about allowing people to open up their schedules for more important tasks that require critical thinking and allowing AI to handle the menial day-to-day tasks that human workers would rather not be bothered with.


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Communication is an area of business in which AI has proven to be a reliable tool through email organization, interactive voice response (IVR), chatbots, and other areas. Far too many hours of the day are wasted away in pointless labor that eats away precious time, which could be spent more effectively on other, more stimulating tasks. This is one reason why AI tools are being implemented as excellent replacements, helping optimize the workday for both the company and customer.


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Consider recorded voice calls

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